Returns & Exchanges
At Atolea Jewelry, we want you to love your ocean-inspired pieces, which is why we offer a 30-day return policy for a stress-free shopping experience. If you are not completely satisfied with your purchase, you can return or exchange any item in its original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely place your jewelry in its original eco-friendly packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Ship It Back
Print your prepaid shipping label provided by our portal and drop off the package at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our team inspects your returned items, we will process your refund or ship out your new exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing